Customer Service Excellence
Turn Customers into Loyal Fans. Self paced PDF course, 69 pages.
$39.00
- Instant download after payment
- Read on any screen or print it
- Self paced, no deadlines, nothing expires
- Format
- Pages
- 69 in total
- Files
- 1
- Level
- Self paced, no deadlines
- Licence
- Personal licence for your own learning
About this course
Turn Customers into Loyal Fans. Customer Service Excellence gives you a clear, practical path through the subject, in plain language.
What you will work through
- What Customers Really Want from Service
- Set Your Service Standards
- Find and Fix the Friction
- Write Replies That Solve the Problem
- Tone: Warm, Clear and Human
- Handling Complaints and Angry Customers
- Service Recovery: Making It Right
- Refunds, Returns and Fair Policies
- Reviews and Public Complaints
In the download
- Customer Service Excellence (PDF, 69 pages)
Your files are ready the moment payment completes. Read them on any screen or print them, and download them again whenever you need.
- customer-service-excellence.pdf
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